Delivery and Returns Policy

Delivery Policy

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Deliveries within Kenya

We provide at least 24-hour delivery for orders addressed to Nairobi and placed before 3 pm. We deliver the next day for other areas except for orders placed on Saturdays. They will be dispatched the following Monday.

Returns & Refunds Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your product (s) must be in the same condition you received. To complete your return, we require proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)

  • Any product(s) not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any product(s) that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned product (s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and made in the original method of payment, within a certain amount of days.

Items on Sale (if applicable)

Only regular-priced product(s) may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace product(s) if they are defaced or damaged. This is subject to immediate notification upon receipt of the product(s). If you need to exchange it for a different product(s) send us an email at kalitoliquors@gmail.com and arrange a collection point (within Nairobi).

Shipping

To return your product (s), you should contact us via telephone at +254115437376 and/or email kalitoliquors@gmail.com before shipping. You will be responsible for paying for your shipping costs for returning your product(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product(s) to reach you, may vary.

Order Online

WhatsApp +254115437376.

100% Secure Checkout

Pay with Card or M-PESA

Free Delivery in Nairobi

On orders above KES 15,000

Fast Delivery Services

Get your drinks under 30 mins.

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